Terms of Service

1 Acceptance of Terms

By accessing, registering for, or using any of Summit Reception's services, website, software, or related platforms (collectively, the "Services"), you ("Client," "Customer," or "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and any additional guidelines or policies incorporated by reference herein.

These Terms apply to all users of the Services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Your use of the Services constitutes your agreement to all such terms and conditions.

We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes. We will make reasonable efforts to notify registered clients of material changes via email.

2 Definitions

For the purposes of these Terms of Service, the following definitions apply:

Term	Definition
"Agreement"	These Terms of Service, together with any applicable Order Form, Statement of Work, or other documents incorporated by reference.
"Client" / "Customer"	The individual, business entity, or organization that has registered for or is using Summit Reception's Services.
"Services"	All products and services offered by Summit Reception, including AI Receptionist (Inbound), AI Outbound Calling, AI SMS Setter, CRM platform, analytics dashboards, and any associated software, APIs, or support services.
"AI Agent"	The artificial intelligence-powered voice or text communication system deployed on behalf of the Client by Summit Reception to handle inbound calls, outbound calls, or SMS conversations.
"Platform"	The GoHighLevel-based CRM and management dashboard provided as part of Summit Reception's service delivery infrastructure.
"Client Data"	Any data, content, or information submitted by the Client or collected on the Client's behalf through use of the Services, including customer contact information, call recordings, and conversation transcripts.
"End User"	Third-party individuals (customers, leads, or patients of the Client) who interact with Summit Reception's AI Agents deployed on behalf of the Client.
"Subscription"	A paid plan selected by the Client granting access to specified Services for a recurring billing period.
"Order Form"	A written or electronic document specifying the services purchased, applicable fees, and subscription terms agreed upon between the parties.
"Confidential Information"	Any non-public information disclosed by either party that is designated as confidential or reasonably should be understood to be confidential given the nature of the information.

3 Description of Services

Summit Reception provides AI-powered communication services designed for businesses that rely on appointments, inbound leads, and consistent customer follow-up. Our core service offerings include:

The specific Services, usage limits (minutes, SMS messages), and features available to you depend on the subscription plan or package selected. Service specifications are outlined in your Order Form or the pricing information agreed upon at time of purchase. Summit Reception reserves the right to modify, enhance, or discontinue any feature of the Services with reasonable notice to active clients.

4 Eligibility & Account Registration

4.1 Eligibility

To use Summit Reception's Services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Be a legally operating business entity or a sole proprietor operating in compliance with applicable laws
• Not be located in a jurisdiction where the Services are prohibited or restricted by applicable law
• Not have been previously suspended or removed from Summit Reception's Services for violation of these Terms

4.2 Account Registration

To access most Services, you must create an account and provide accurate, complete, and current registration information. You agree to:

• Provide accurate, complete, and current account information at all times
• Promptly update your account information when it changes
• Maintain the confidentiality of your account credentials (username, password, API keys)
• Be responsible for all activity that occurs under your account
• Notify Summit Reception immediately at [email protected] of any unauthorized access to or use of your account

4.3 Business Use Only

Summit Reception's Services are designed exclusively for business-to-business and business-to-consumer commercial use. Our Services may not be used for personal, household, family, or consumer purposes unrelated to a legitimate business operation. All use must comply with applicable laws governing commercial communications, telemarketing, and electronic messaging.

4.4 Authorized Representatives

If you are registering on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" shall refer to that entity and its affiliates and their respective officers, directors, employees, and agents.

5 Subscriptions, Fees & Billing

5.1 Subscription Plans

Summit Reception offers multiple subscription tiers. Your access to specific features, usage allowances (voice minutes, SMS volume), and service levels is determined by your selected plan. Current pricing and plan details are available at summitreception.com and in your Order Form.

5.2 Setup Fees

Certain subscription plans require a one-time setup fee payable at the time of onboarding. Setup fees cover account configuration, AI agent training, calendar and CRM integration, custom script development, and initial technical deployment. Setup fees are non-refundable once onboarding has commenced, as described in Section 5.8 below.

5.3 Billing Cycles & Payment

Monthly subscriptions are billed in advance on a recurring basis. The billing date is established on the date your subscription activates. You authorize Summit Reception to charge your designated payment method (credit card, ACH, or other approved method) automatically on each billing date. All fees are stated in U.S. dollars and are exclusive of applicable taxes.

5.4 Overage Charges

Your subscription includes a defined monthly allocation of voice minutes and/or SMS messages. Usage exceeding your included allocation will be billed at the applicable overage rate for your plan:

• Never Miss A Call: $0.40 per additional minute
• Growth Accelerator: $0.35 per additional minute
• AI Sales Machine — Inbound: $0.38 per additional minute
• AI Sales Machine — Outbound: $0.42 per additional minute
• SMS overages (AI Sales Machine): $0.10 per additional SMS

Overage charges are calculated and invoiced at the end of each billing cycle and charged to the payment method on file.

5.5 Pay-Per-Appointment Pricing

Clients on the Pay-Per-Appointment plan are charged per confirmed, qualified appointment booked by the AI Agent, at rates determined by service category:

• Low-ticket services (HVAC, plumbing, pest control): $75 per appointment
• Mid-ticket services (roofing, solar, remodeling): $100 per appointment
• High-ticket services (financial advisory, B2B consulting): $150 per appointment

Appointments that are subsequently cancelled by the End User before the scheduled time, or that fail to meet the Client's pre-agreed qualification criteria, will not be charged. Clients must notify Summit Reception within 48 hours of a scheduled appointment to dispute a charge under this provision.

5.6 Price Changes

Summit Reception reserves the right to adjust pricing for any subscription plan. We will provide at least 30 days written notice (via email) prior to any price increase taking effect. Your continued use of the Services after the effective date of any price change constitutes acceptance of the new pricing.

5.7 Late Payments & Suspension

Accounts with outstanding balances more than 10 days past due may be subject to service suspension. Accounts with outstanding balances more than 30 days past due may be terminated. Summit Reception reserves the right to charge interest on overdue amounts at the lesser of 1.5% per month or the maximum rate permitted by applicable law. The Client is responsible for all reasonable collection costs, including attorney's fees, incurred by Summit Reception in collecting overdue amounts.

5.8 Refund Policy

Monthly subscription fees are generally non-refundable. Exceptions may be considered at Summit Reception's sole discretion in cases of documented service outages of more than 24 consecutive hours caused solely by Summit Reception's infrastructure failure. Refund requests must be submitted in writing to [email protected] within 15 days of the billing date in question. Annual prepay subscribers who terminate early may receive a pro-rated credit (not cash refund) applicable to future services, minus any applicable early termination fees.

5.9 Minimum Commitment Terms

Certain subscription plans are subject to minimum commitment periods as follows:

• Never Miss A Call: Month-to-month — no minimum commitment
• Growth Accelerator: 3-month minimum commitment
• Pay-Per-Appointment: 90-day pilot period
• AI Sales Machine: 6-month minimum commitment

Early termination prior to the end of a minimum commitment period may result in an early termination fee equal to 50% of the remaining monthly fees owed under the commitment term.

6 Acceptable Use Policy

You agree to use Summit Reception's Services only for lawful purposes and in accordance with these Terms. You represent and warrant that your use of the Services will comply with all applicable federal, state, local, and international laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, FCC regulations, and applicable state telemarketing laws.

6.1 Prohibited Uses

You may NOT use our Services to:

• Contact individuals who have not provided consent to receive automated calls or text messages, as required by applicable law (including the TCPA)
• Send unsolicited commercial messages (spam) via voice or SMS
• Transmit any content that is unlawful, harassing, defamatory, obscene, fraudulent, threatening, abusive, or otherwise objectionable
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity in a misleading or deceptive manner
• Conduct any form of phishing, fraud, scam, or deceptive practice
• Violate any applicable "Do Not Call" registry requirements or similar opt-out mechanisms
• Use the Services in connection with any illegal activity, including but not limited to pyramid schemes, gambling operations, or sale of illegal substances
• Interfere with or disrupt the integrity or performance of the Services or related infrastructure
• Attempt to gain unauthorized access to any part of the Services or related systems
• Use the Services to collect or harvest personal data without lawful basis or appropriate consent
• Deploy the AI Agents for emergency services (911) or crisis intervention without appropriate safeguards
• Resell, sublicense, or white-label Summit Reception's Services without a separate written reseller agreement

6.2 Client Responsibility for Compliance

The Client is solely responsible for ensuring that its use of the AI Agents — including the contact lists uploaded, the industries served, and the nature of the communications — complies with all applicable laws. This includes, without limitation:

• Obtaining all necessary consents from End Users before initiating AI-driven calls or SMS communications
• Honoring all opt-out requests from End Users promptly
• Maintaining accurate Do-Not-Contact lists and providing updates to Summit Reception
• Ensuring that AI scripts and qualification criteria comply with applicable consumer protection laws
• Complying with industry-specific regulations (e.g., HIPAA for healthcare clients, FCRA for financial services clients)

6.3 Monitoring & Enforcement

Summit Reception reserves the right, but has no obligation, to monitor use of the Services for compliance with this Acceptable Use Policy. We may investigate any reported or suspected violations and may take any action we deem appropriate, including issuing warnings, temporarily suspending Services, permanently terminating accounts, or referring matters to law enforcement authorities.

7 AI-Powered Communications — Special Terms

Given the nature of our AI-powered voice and text communication services, the following special terms apply in addition to the general terms set forth in this Agreement.

7.1 AI Disclosure Obligations

Some jurisdictions require that businesses disclose when an individual is communicating with an artificial intelligence or automated system rather than a human. It is the Client's sole responsibility to determine whether such disclosure requirements apply to its industry, jurisdiction, or the specific communications conducted through Summit Reception's Services, and to configure the AI Agent accordingly. Summit Reception offers disclosure scripting options and will work with Clients to implement compliant greeting language upon request, but the ultimate legal obligation for compliance rests with the Client.

7.2 Call Recording & Consent

Summit Reception's Services may include call recording functionality. The laws governing call recording vary by jurisdiction — many U.S. states (including California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington) require the consent of all parties to a recorded conversation. The Client is responsible for:

• Determining the recording consent requirements applicable in all jurisdictions where their End Users are located
• Ensuring appropriate disclosures and consent are obtained from End Users before recording calls
• Configuring the AI Agent to include any required consent language or disclosures

By using call recording features, the Client represents and warrants that it has complied with all applicable consent and disclosure requirements.

7.3 AI Limitations & Accuracy

While Summit Reception's AI Agents are designed to perform with high accuracy, all AI systems have inherent limitations. The Client acknowledges and agrees that:

• AI Agents may occasionally misunderstand, misinterpret, or fail to respond optimally to complex or unusual inquiries
• AI responses are generated based on training data and may not always reflect current business information if the Client fails to provide updates
• Summit Reception does not guarantee any specific conversion rate, call quality score, appointment volume, or business outcome
• The Client remains responsible for reviewing AI performance, providing feedback, and requesting script adjustments as needed
• Critical business decisions should not be made based solely on AI-generated assessments without human review

7.4 Healthcare & Regulated Industry Clients

Clients in other regulated industries (financial services, legal services, debt collection) are responsible for ensuring that AI Agent scripts, qualification flows, and communication practices comply with applicable industry regulations (GLBA, FDCPA, state bar rules, etc.).

7.5 Appointment Booking Accuracy

While Summit Reception strives to ensure accurate appointment booking, the Client is responsible for maintaining up-to-date calendar availability within connected calendar systems. Summit Reception shall not be liable for double bookings, missed appointments, or scheduling conflicts arising from inaccurate calendar data, integration failures caused by third-party calendar services, or the Client's failure to maintain their calendar properly.

8 Data, Privacy & Security

8.1 Privacy Policy

Our collection, use, and handling of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of data as described in our Privacy Policy. You can access our Privacy Policy at summitreception.com/privacy-policy.

8.2 Client Data Ownership

As between the parties, the Client retains all ownership rights to Client Data. You grant Summit Reception a limited, non-exclusive license to process, store, and use Client Data solely to the extent necessary to provide the Services under this Agreement. Summit Reception will not sell Client Data to third parties or use Client Data for purposes outside the scope of the Services without your consent.

8.3 Data Security

Summit Reception implements commercially reasonable technical and organizational measures to protect Client Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and incident response procedures. However, no method of electronic transmission or storage is 100% secure, and Summit Reception cannot guarantee absolute security.

8.4 Data Retention

Summit Reception retains Client Data for the duration of the service relationship and for a reasonable period thereafter (generally 12 months following termination) to fulfill legal obligations and resolve disputes. Call recordings and SMS transcripts are stored for the period specified in your subscription plan. Clients may request deletion of their data following the termination of services, subject to legal retention requirements.

8.5 Third-Party Integrations

Summit Reception's Services integrate with third-party platforms including but not limited to GoHighLevel (CRM), Google Calendar, Outlook, Apple Calendar, and various telephony providers. When you use integrations with third-party services, you are also subject to those services' own terms of service and privacy policies. Summit Reception is not responsible for the data practices, security measures, or Terms of Service of any third-party platforms.

8.6 Data Breach Notification

In the event of a confirmed data breach affecting Client Data, Summit Reception will notify the affected Client(s) within 72 hours of becoming aware of the breach (to the extent practicable), consistent with applicable law. Notifications will be sent to the primary email address on file for the account.

9 Intellectual Property

9.1 Summit Reception's Intellectual Property

All rights, title, and interest in and to the Services, including all software, AI models, algorithms, training methodologies, user interfaces, documentation, trademarks, logos, and other intellectual property (collectively, "Summit Reception IP"), are and remain the exclusive property of Summit Reception LLC. These Terms do not grant you any rights to Summit Reception IP except the limited right to use the Services as expressly set forth herein.

9.2 Client License to Use Services

Subject to your compliance with these Terms and payment of applicable fees, Summit Reception grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations during the term of your subscription.

9.3 Client Content & Scripts

You retain ownership of all business information, scripts, branding materials, and other content you provide to Summit Reception for AI training and deployment ("Client Content"). You grant Summit Reception a non-exclusive, royalty-free license to use, reproduce, process, and display Client Content solely for the purpose of configuring, training, and operating the AI Agents on your behalf.

9.4 Feedback

If you provide Summit Reception with suggestions, feedback, or ideas regarding our Services ("Feedback"), you grant Summit Reception a perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize such Feedback in any manner without obligation or compensation to you.

9.5 Restrictions

You may not, and may not permit any third party to:

• Copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works of the Services
• Attempt to extract, discover, or replicate any AI model, algorithm, or training methodology underlying the Services
• Remove or alter any proprietary notices, labels, or marks on or within the Services
• Use the Summit Reception name, logo, or trademarks without prior written consent
• Resell, distribute, or sublicense access to the Services without written authorization

10 Confidentiality

10.1 Mutual Confidentiality

Each party agrees to maintain the confidentiality of the other party's Confidential Information and not to disclose such information to any third party without prior written consent, except as required by law or as necessary to fulfill obligations under this Agreement. Each party shall use the other's Confidential Information only for purposes of fulfilling its obligations or exercising its rights under this Agreement.

10.2 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the disclosing party's Confidential Information; or (d) is required to be disclosed by law, regulation, or court order (provided the disclosing party is given prompt written notice, to the extent permitted by law).

10.3 Testimonials & Case Studies

Summit Reception may request permission to use Client's name, logo, and performance results as a testimonial, case study, or reference in marketing materials. Such use requires the Client's prior written consent. Clients who wish to opt out of any marketing references should notify Summit Reception in writing at [email protected].

11 Warranties & Disclaimers

11.1 Our Service Warranties

Summit Reception represents and warrants that:

• It has the right, power, and authority to enter into this Agreement and provide the Services
• The Services will be provided with reasonable care and skill by qualified personnel
• Summit Reception will make commercially reasonable efforts to maintain service uptime and availability
• Summit Reception has implemented reasonable information security controls appropriate to the nature of the Services

11.2 Disclaimer of Other Warranties

11.3 Client Warranties

The Client represents and warrants that:

• It has full legal authority to enter into this Agreement
• All information provided to Summit Reception is accurate, complete, and not misleading
• The Client's use of the Services will comply with all applicable laws and regulations
• The Client has obtained all necessary consents to allow Summit Reception to contact End Users on the Client's behalf
• Client Content does not infringe the intellectual property rights of any third party

12 Limitation of Liability

12.1 Exceptions

The limitations in this Section 12 shall not apply to: (a) damages arising from a party's gross negligence or willful misconduct; (b) a party's breach of its confidentiality obligations; (c) infringement of the other party's intellectual property rights; or (d) liability that cannot be limited under applicable law.

12.2 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under this Agreement where such delay or failure results from circumstances beyond the party's reasonable control, including but not limited to acts of God, natural disasters, pandemic, government action, telecommunications failures, power outages, cyberattacks, or failures of third-party service providers. The affected party shall promptly notify the other party and use commercially reasonable efforts to resume performance as soon as practicable.

13 Indemnification

13.1 Client Indemnification

You agree to defend, indemnify, and hold harmless Summit Reception and its officers, directors, employees, agents, affiliates, and service providers from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:

• Your use or misuse of the Services in violation of these Terms
• Your violation of any applicable law, regulation, or third-party right (including privacy rights, intellectual property rights, and consumer protection laws)
• Your failure to obtain required consents from End Users before initiating AI-powered calls or SMS communications
• Any TCPA, state telemarketing law, CAN-SPAM Act, or similar regulatory claim arising from your use of the Services
• Any claim by an End User arising from the content, accuracy, or conduct of AI Agent communications deployed on your behalf
• Any misrepresentation or breach of your warranties in this Agreement
• Your breach of applicable HIPAA, GLBA, FDCPA, or other industry-specific regulatory requirements

13.2 Summit Reception Indemnification

Summit Reception agrees to defend, indemnify, and hold harmless the Client from and against any third-party claims that the Services, as provided by Summit Reception and used in accordance with this Agreement, infringe the intellectual property rights of a third party. This obligation does not apply to claims arising from: (a) Client Content or Client modifications; (b) Client's combination of the Services with other products or services; or (c) Client's use of the Services in violation of this Agreement.

13.3 Indemnification Procedure

The party seeking indemnification must: (a) provide prompt written notice of the claim; (b) grant the indemnifying party sole control over the defense and settlement of the claim; and (c) provide reasonable cooperation and assistance at the indemnifying party's expense. The indemnified party may participate in the defense with counsel of its own choosing at its own expense.

14 Termination

14.1 Termination by Client

You may cancel your subscription at any time by providing written notice to Summit Reception at [email protected] at least 30 days prior to the next billing date. Cancellation requests must include your account name and the email address associated with your account. Cancellation will take effect at the end of your current billing period for month-to-month subscribers. Clients subject to minimum commitment terms must comply with the requirements of Section 5.9 regarding early termination.

14.2 Termination by Summit Reception

Summit Reception may terminate or suspend your access to the Services, with or without notice, if:

• You fail to pay any fees when due and such failure is not cured within 10 days of written notice
• You materially breach any provision of these Terms and fail to cure such breach within 15 days of written notice
• You breach the Acceptable Use Policy in Section 6 (which may result in immediate termination without cure period)
• We determine, in our reasonable judgment, that your use of the Services creates legal, regulatory, or reputational risk to Summit Reception
• You become insolvent, make an assignment for the benefit of creditors, or are the subject of bankruptcy proceedings
• You engage in conduct that is fraudulent, abusive, or harmful toward Summit Reception staff or third parties

14.3 Effect of Termination

Upon termination of this Agreement:

• Your access to the Services will be disabled
• AI Agents will be deactivated and will cease all communications on your behalf
• All outstanding fees will become immediately due and payable
• You may request a copy of your Client Data within 30 days of termination; after that period, Summit Reception may delete Client Data in accordance with its data retention policy
• Sections of these Terms that by their nature should survive termination (including Sections 5, 9, 10, 11, 12, 13, 15, and 16) shall survive

14.4 Discontinuation of Services

Summit Reception reserves the right to discontinue, modify, or sunset any Service or feature with at least 60 days written notice to affected clients. In the event of a full service discontinuation affecting your plan, you will receive a pro-rated refund of any prepaid fees for the unused portion of your subscription period.

15 Dispute Resolution & Governing Law

15.1 Informal Resolution

Before initiating any formal dispute process, the parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement informally. The party with a dispute must send written notice to the other party describing the dispute and their proposed resolution. The parties will then attempt to negotiate in good faith for a period of 30 days following receipt of such notice.

15.2 Binding Arbitration

If informal resolution is unsuccessful, all disputes, claims, or controversies arising out of or relating to this Agreement, including questions regarding its existence, validity, interpretation, or termination, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Sheridan, Wyoming (or via videoconference for disputes under $50,000). The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction. Each party shall bear its own arbitration costs and fees, except the arbitrator may award reasonable attorney's fees to the prevailing party.

15.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST SUMMIT RECEPTION. All disputes shall be resolved on an individual basis only.

15.4 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws provisions. For any disputes not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Sheridan County, Wyoming.

15.5 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration, particularly with respect to intellectual property rights or confidentiality obligations.

16 General Provisions

16.1 Entire Agreement

These Terms of Service, together with our Privacy Policy, any applicable Order Form, and any other policies incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings, whether written or oral.

16.2 Amendments

Summit Reception reserves the right to amend these Terms at any time. Material changes will be communicated to registered Clients via email at least 14 days before the changes take effect. Non-material updates (such as formatting or clarifications that don't affect your rights) may be made without prior notice. The most current version of these Terms is always available at summitreception.com/terms-of-service.

16.3 Waiver

No failure or delay by either party in exercising any right, power, or remedy under this Agreement shall operate as a waiver of that right. A single or partial exercise of any right does not preclude any further exercise of that right or any other right.

16.4 Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it enforceable, and all other provisions shall remain in full force and effect.

16.5 Assignment

You may not assign or transfer any of your rights or obligations under this Agreement without Summit Reception's prior written consent. Summit Reception may assign this Agreement in connection with a merger, acquisition, sale of assets, or by operation of law, provided that Summit Reception provides written notice to the Client. Any attempted assignment in violation of this section shall be null and void.

16.6 Notices

All notices, requests, demands, and other communications under this Agreement shall be in writing and shall be deemed duly given when delivered by email (with confirmation of receipt) or when delivered by certified mail to:

16.7 Independent Contractors

The parties are independent contractors. Nothing in this Agreement shall be construed to create a partnership, joint venture, agency, employment, or fiduciary relationship between the parties. Neither party has authority to bind the other or to incur any obligation on the other's behalf.

16.8 No Third-Party Beneficiaries

These Terms do not confer any rights or remedies upon any third party. End Users who interact with AI Agents are not third-party beneficiaries of this Agreement and have no rights to enforce any of its terms.

16.9 Counterparts & Electronic Signatures

Any Order Form or supplemental agreement may be executed in one or more counterparts, each of which shall be deemed an original. Electronic signatures and acceptance through online click-through agreements shall have the same legal effect as written signatures.

17 Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us through any of the following methods: